Shipping policy

Thank you for visiting and shopping at the RainForestTrophyStore.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are normally not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

  

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

 

Shipment method	Estimated delivery time	Shipment cost
Pos Laju Standard	Depends on destination country.	Fee calculated based on weight.
DHL	Depends on destination country.	Fee calculated based on weight.

 

 

Delivery delays can occasionally occur.

 

 

Shipment to P.O. boxes or APO/FPO addresses

 

We also ship to addresses with APO/FPO/DPO addresses.

 

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

RainForestTrophyStore.com is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

RainForestTrophyStore.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

 

We currently do ship outside Malaysia. We are updating our couriers. You can check here to which countries we provide shipping.

 

Returns Policy

 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

As a standard rule, we normally don’t accept returns. Refunds are only done under certain circumstances. Terms & Conditions apply.